Achilles Heel

Sri Lanka Telecom plans to send out the backlog of customer bills from the end of this month, but subscribers will be billed on a shorter cycle.
SLTs new US$ 20 mn billing system went through technical glitches in its implementation stage, leaving over 800,000 customers chatting non-stop since last December.rn

rnThe new system includes an integrated operation support, billing support and a mediation support system.rn

rnBut SLT Chief, Shuhei Anan, says the situation is now under control and that the telco giant hopes to send out its first batch of bills from the end of this month.rn

rnldblquote We will bill our customers for three-weeks cycles, so that it will not be a burden on them,
dblquote Anan said.rn

rnTelecom analysts estimate the revenue shortfall due to the billing delay to cost around Rs. 6.5 bn as at end May.rn

rnldblquote We dont expect the situation to normalise before August. We estimate that it would require another six months for the Company to cover the shortfall in billing a