July 31 2014 (LBO) – Sri Lanka’s state-run Bank of Ceylon, a major lender to the state and state enterprises will boost customer service and attract more private clients officials said, as the bank celebrates 75 years. “Our bankers are the best in the country but our outlook we must change,” Bank of Ceylon Chairman Harsha Abeywickrama, a retired air force chief told reporters.
“We will be on customer-centric drive.
He said segments such as young executives also did not bank with the lender and it had a strategy to improve customer service.
He said the bank was solid and the practice was to wait for customers to come.
“Now we will change the concept,” Abeywickrama said. “We will do things that the customers want. So we will change our attitude.”
He said the bank had a good plan and a good team and he would give leadership.
Abeywickrama said information technology will be upgraded which will release manpower from back office work to attend to customers.
Bank of Ceylon is Sri Lanka’s largest commercial bank with assets amounting to 1,200 billion rupees and has 619 branches. It has branches in London, Male, Chennai and has recently gone to Seychelles.
It had just under 30 perce