BPO Training

Oct 14, 2007 (LBO) – The national training authority in Sri Lanka and a private business process outsourcing (BPO) firm plans to increase training of medical ‘transcriptionists’ to help tap higher value BPO work. BPO Services has tied up with the National Apprentice and Industrial Training Authority (NAITA) to provide free medical transcription (MT) training to students from rural areas who have potential and the necessary skills.

NAITA in collaboration with BPO Services, a subsidiary of Sumathi Global Consolidated, plans to open around 12 centres to train students.

Medical transcription is a process in which transcribers listen to dictated recordings made by healthcare professionals and make them into medical reports, correspondence and other administrative material.

The demand for MT officials in Sri Lanka will be as high as 2,000 next year, Amal Senalankadhikara, Chairman NIATA, said.

The demand for MT officials in Asia will be 25,000 next year and the majority of job opportunities go to countries with better IT and English skills.

More than five investors from USA have assured 200 seats each to Sri Lanka’s MT BPO sector, said Thilanga Sumathipala, of Sumathi Global Consolidate