Call Completion

Expo Lanka expects to earn around US$ 3.6 mn or Rs. 360 mn during the first year of operating the call centre, based on 75 percent capacity utilisation for the service stations.

rnrnThe text based customer inquiry centre for Microsoft and AOL with 35 service stations would be the first of a series of call centres the company hopes to setup.

rnrnThe 35 service stations will be operated in 3 shifts employing around 100 operators initially.

rnrnldblquote Once the centre grows to 100 service stations, we plan to offer voice services, which are more expensive
dblquote , Expo Lanka Managing Director Hanif Yusoof said.

rnrnExpo Lanka has been trying to attract foreign partners to start call centres for the past few years, but all attempts have been frustrated by the security situation in the country.

rnrnldblquote In our earlier attempt with our current US partner, we lost the business to Philippines at the last moment owing to security considerations,
dblquote Yusoof said.

rn rnMeanwhile, the new own