May 27, 2012 (LBO) – Adopting ‘cloud’ technology where computers are knitted together to process and deliver services as demand fluctuates, can help Sri Lankan business and the state to serve customers faster and more cheaply, officials said. Sri Lanka’s government is also pushing the use of information communications technology to provide services to the public.
Sri Lanka’s government’s Information and Communication Technology Agency (ICTA) says it is open to new technology.
“In one hand we have reforms and changes, what we like to call re-engineering of processes within the government,” says Jayantha Fernando, a director of Sri Lanka’s government’s Information and Communication Technology Agency (ICTA).
Records at pensions department, births, marriages and deaths departments have been digitized allowing the public to obtain national documents using a computer from anywhere in the world.
Through the use of a platform such as cloud, several government departments have been brought under one portal allowing the general public to obtain faster services.
“Our primary goal is to create an electronically connected government, where citizen services are delivered through various channels with highly significant digital in