Feb 07, 2013 (LBO) – A newly established Sri Lanka chapter of The International Association of Outsourcing Professionals (IAOP), a body with over 200,000 members will help raise standards and attract new business, officials said. The International Association of Outsourcing Professionals (IAOP) with over 200,000 associate members worldwide already has 60 local chapters, sets standards and acts as an advocacy body.
Bobby Varanasi, global ambassador for IAOP, said best practices adopted by the association came from around the world and standard setting was a two-way process.
“We are also looking forward to interactions with members in Sri Lanka,” he said. “You can bring your best practices and take it to the world.”
Standard were developed in consultation with buyers of services, Varanasi, who is from Malaysia said. He said the early versions of the standard were America focused, but by the 11th version it had become global.
The association now had the 15th version of standards.
Varanasi said more than 70 percent of outsourcing contracts that were aborted within six months of inception, due to non-delivery of services at the quality that that was promised.
IOAP also worked with universities. There