July 02, 2009 (LBO) – Raman Roy, chairman of India’s Quatrro BPO Solutions, said their Sri Lanka business process outsourcing unit, a tie-up with John Keells Holdings, is not doing as well as anticipated. Revenues had fallen as the US recession took its toll on the auto and restaurant businesses which comprised the bulk of its customers but that the number of clients was growing, JKH said.
Roy also said it was important for Sri Lanka to expand higher education and technology training institutions to ensure the supply of trained people if the country wants to attract more BPO business.
He said Sri Lanka had the highest number of British-qualified accountants outside Britain and should capitalise on its own strengths instead of trying to compete with India. Roy said the ability of employees to get trained so that they could do their work efficiently was critical to the success of BPO work.
“The single most important aspect is trainability,” Roy said in response to a question at a forum organised by the Ceylon Chamber of Commerce on the island’s economic revival after the end of the ethnic war.
“We’ve been in Sri Lanka for about three years and it is a big challenge,” Roy said.