Hapag-Lloyd Lanka walks away with Best Customer Service Award


Hapag-Lloyd Lanka (Pvt) Ltd, a subsidiary of Aitken Spence PLC and the local representation of German operator Hapag-Lloyd Kreuzfahrten was awarded the “Best Customer Service” laurel for the Europe sector at the recently concluded awards ceremony organized by the Institute of Chartered Shipbrokers – UK (Sri Lanka branch). The win comes following a similar achievement at the previous year’s ceremony, where Hapag-Lloyd Lanka won the award for the US sector.

The ceremony which was held in Colombo on the 19th of February marked the 22nd installment of the Institute of Chartered Shipbrokers (ICS) awards. The ICS founded in London back in 1911, received the Royal Charter in 1921 and is a body fundamentally dedicated towards the promotion of professionalism in the international maritime industry through shipping education and training.

Fourteen shipping lines vied for the awards and Hapag-Lloyd Lanka walked away with one of the most lucrative awards. On behalf of Hapag-Lloyd Lanka, Russell Diaz, Assistant General Manager – Hapag-Lloyd Lanka received the award from Chief Guest – Hon. Karu Jayasuria, Speaker of Parliament. The ceremony was graced by many dignitaries including Hon. Arjuna Ranatunga, Minister of Ports and Shipping alongside Hon. Eran Wickramaratne, Minister of Public Enterprises and Development. (Media Release)