He succeeds Dennis Moraes who was recently appointed as the Performance Excellence Manager for Asia Pacific and Emerging Markets in DHL, which is part of Deutsche Post DHL, it said in a statement.

"Vigneswaran in his new role will be responsible for executing customer service oriented initiatives and strategies that will ensure service excellence delivery for DHL customers," it said.

"Vicky will oversee operations of the contact centre, customer care and customer service development."

Dennis Moraes, based out of the DHL Express Colombo office, will be responsible for support in developing, executing and managing regional customer service initiatives outside of the top 30 Asia Pacific Emerging Market countries.