Outsourcing

July 13, 2009 (LBO) – India’s Quatrro BPO Solutions said it is considering moving more business process outsourcing work to Sri Lanka and that productivity concerns raised by its chairman Raman Roy were limited to certain processes. “We are in active discussions to move more processes to Sri Lanka and Quatrro continues to be a strong advocate of Sri Lanka for the potential it offers as a BPO destination,” a company statement said.

It came after comments by Roy, at an economic summit in Colombo earlier this month, that their Sri Lanka BPO unit, a tie-up with John Keells Holdings, is not doing as well as anticipated.

Roy said productivity of Sri Lankan staff was below that of the firm’s Indian staff.

But the Quatrro statement said his remarks referred to a specific process and not all Sri Lankan BPO businesses. It did not give further details.

“The comment about the unit productivity in our Sri Lankan BPO operations was in response to a specific question regarding the challenges faced by Quatrro and what the company looks for while hiring new employees,” it said.

“The response was specific to these questions and pertained to a particular process that was used as an illustration to highlight some of the challen