July 22, 2010 (LBO) – Sri Lanka’s PC House is planning a 100 seat business process outsourcing centre in the island’s northern Jaffna peninsular to provide accounting and back office services to the international market, an official said.
It already has a 200 seat BPO processing documents for the Sri Lanka government.
Though Sri Lanka has several large outsourcing centres working for global firms including HSBC and Aviva and Amba Research, an investment analysis firm working for Wall Street, other firms including a top blue chip have had less success in outsourcing.
“The timing of earlier outsourcing centres mattered,” says Rishan. “Foreign companies ask questions about stability, continuity and about human rights.
“With a war going on companies were not confident enough to give business to us.”
A 30-year war ended in May 2009. Since then Rishan says no major incidents have happened, and perceptions about human rights are also changing slowly, he says.
Rishan says foreign firms raised questions about what would happen if communication links were disrupted during the war.
In Jaffna high speed communications are now being upgraded by Sri Lanka Telecom and Dialog Axiata.
“We need at least two indepen