DMS Electronics Limited, on Tuesday said it would retail US based Concerto Software Inc.’s contact centre solution here. DMS Electronics Limited, on Tuesday said it would retail US based Concerto Software Inc.’s contact centre solution here. The range of contact centre products offer companies the option to offer multiple channels of communication to their clients while integrating all that information into one system easily accessible for their service centre staff.
Already cellular giant MTN Networks has signed up for the suite, with the system tested live on Monday, say Concerto officials.
DMS Director and General Manager T L Chandranath says talks are already under way with other corporate clients in other sectors including in the banking and finance industry.
The application will also be pitched up at the government, for its e-government and online citizen services projects under the e-Sri Lanka initiative.
Concerto officials here this week to introduce the application to local companies and vendors says competition in the market place has gotten more intricate from the good old days when compani