June 24, 2013 (LBO) – Sri Lanka Telecom said it had added doorstep bill collection service to their existing network of 3,000 payment points, made up of bank branches and supermarkets, making it easier to settle bills. Under a deal inked with HDFC Bank, a mortgage lender, SLT will use its 300-strong mobile collections team to customer’s homes and central locations allowing bills to be paid.
“This is especially useful for customers in rural areas such as Batticaloa, Vavuniya, Mannar, Hambanthota, Nuwera Eliya..,” Lalith De Silva, Group CEO of SLT said in a statement.
Some customers had to travel as much as 30 kilometres to pay a bill in those regions resulting in missed payments.
“This sometimes has resulted in line disconnections and inconvenience caused to customers, even though they have sufficient funds to settle payments on time,” he said.
The bills will be updated through palmtop computers carried by HDFC Bank’s collection team.
“Improving our technology remains a priority to capitalize on efficiency and productivity gains that can be facilitated through the creative use of IT and other technologies,” Nimal Mamaduwa, chief executive of HDFC Bank was quoted as saying in the statement.
“Our palmtop operators reach deeper into rural parts of the country and the collection of telecommunication bills will be another value addition to our services.”