SriLankan adds direct-dial support for Chinese travelers

July 14, 2017 (LBO) – SriLankan Airlines has launched a local direct-dial number for the airline’s Chinese customers which will connect them directly with Mandarin-speaking customer service staff at its Global Contact Centre.

The airline said customers within China can dial 0400 120 1979 and Mandarin-speaking agents will be available from 3.30 p.m. to 10.30p.m. Colombo time 365 days of the year, which will shortly be expanded to cover round the clock services within working days.

Mandarin-speaking travelers outside China can dial (+86) 400 120 1979 to speak to a SriLankan agent in Mandarin.

China is one of the most rapidly growing travel markets into Sri Lanka, which is currently witnessing a boom in visitor arrivals.

A total of 271,577 Chinese visited Sri Lanka in 2016, according to Sri Lanka Tourism Development Authority statistics, making China the second-largest country of origin with a 13 percent share, behind only India.

Chinese arrivals have continued to grow by over 4 percent during the first five months of 2017, with 117,539 arrivals.

Sri Lanka also receives significant numbers of Mandarin-speaking travelers from other countries in the Far East.

The Airlines currently provides local direct-dial services in a number of languages for customers to make inquiries regarding a wide range of services that include flight schedule queries; ticketing and reservations; and FlySmiLes frequent flyer information.

The Global Contact Centre’s main contact number is (+94) 11 777 1979, and the list of local direct-dial numbers available for other SriLankan online destinations is as follows:

Country Direct Dial number
China +86 400 120 1979
France +339-7518-1999
Germany +4969-9073-2333
Hong Kong +852-3051-2822
India +9122-7127-9158
Japan +8150-6864-8188
Kuwait +965-2220-5030
Malaysia +603-7724-3155
Pakistan +9221-3879-9836
Thailand +66-2018-2444
Singapore +65-3158-0580
UK +4433-0808-0800

SriLankan has expanded its global route network throughout Asia and the Middle East, and currently serves 105 cities in 47 countries and as a member of oneworld alliance, it also offers connectivity to over 1,000 cities in 160 countries.