That transformation, to position it on par with the large foreign banks operating here, is almost complete and early results are encouraging, NTB says.
Retail Focus
High end NTB customers - those depositing over five million rupees - bank at their exclusive branch on Colombo's Independence Avenue where there are no queues or counters.
Smart ladies whisk them in to one of four meeting rooms to consult the executive managing their money.
"I didn’t get this service at other banks. So I thought lets give this a try and see," says Sushena DeSimon, Nations Trust 'Private Banking' customer, who works as a consultant.
Colombo stock exchange listed NTB' elite accounts compete with HSBC’s 'Premier' where a qualifying deposit is 7.5 million rupees.
Wealthy customers are costlier to ma