Sri Lanka travel agents upgrade skills

Aug 14, 2012 (LBO) – Sri Lanka’s Travel Agents Association has put their members through a four day training programme aimed at improving skills to better service the island’s booming travel industry, officials said. The four day programme conducted by the International Aviation Academy of Sri Lankan airlines included coaching in team building, training on global distribution system or GDS, customer service, airport formalities, airline geography, baggage handling and code-sharing agreements.

The Travel Agents Association of Sri Lanka (TAASL) affiliated to the Ceylon Chamber of Commerce said seventy eight students graduated from the training programme with Fazil Amith from Metro Travels (Pvt) clinching the best student award with highest marks.

The association has a representation of over 160 inboud and outbound tour operators.

Sri Lanka aims to attract 2.5 million visitors by 2016 and earn an annual income of 2 billion dollars by 2016.

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