Among IT decision-makers, 85-pct see urgent shift in focus to consumers’ digital experiences: Report
In a survey of 500 IT decision-makers, 85% agree that there is an urgent shift toward focusing on consumers’ digital experiences.
Moreover, 73% of respondents say that the move to focus on the digital experience in their own organization was sudden. The survey was conducted for a new report from WSO2, “Reprogramming the Enterprise: Keeping Pace with the Wave of Innovation.” The results highlight the factors that organizations must consider as they deliver innovative and differentiated digital experiences for their customers.
Most
of the decision-makers surveyed indicate that the accelerated use of digital
channels is reshaping both their organizational and technology strategies. The
report from WSO2, a leader in digital transformation technology, examines these
IT professionals’ strategies, as well as the roadblocks they face in delivering
new digital experiences today. The full report can be downloaded here.
Driving Customers’ Digital Experiences
How well do
enterprises understand customer’s digital experiences? It depends on who you
ask. Among C-level executives, 52% say their organization understands its
customers’ digital experiences extremely well compared to 30% of directors and
22% of managers. The responses suggest a possible disconnect between top
decision-makers and those who are more closely involved with improving
customers’ experiences on a daily basis.
However, the vast
majority of IT decision-makers agree that four factors are key to driving
better digital experiences, as well as gaining and maintaining a competitive
advantage: improved security (90%), cloud adoption (89%), API integration
(82%), and total data control (81%).
Seeking Ways to Speed Innovation
The push to
accelerate innovation is putting additional pressures on enterprises already
facing a shortage of software developers. In fact, 51% of IT decision-makers
say the talent shortage of developers has had a negative impact on their
business. Over half (54%) of respondents say that the shortage of developers
has delayed projects and reduced productivity while 48% report that it has
slowed the pace of innovation.
To address the
shortage, enterprises are relying on a combination of staffing, professional
development, and technology strategies. Among IT decision-makers, 40% report
that they are increasing automation, and 87% think it is likely that more
non-developers will use low-code or no-code development tools over the next
three years. Meanwhile 54% of respondents say their organization is training
other employees on developer skills, and 65% identify cloud native development
as the developer skill their organization is most in need of.
“For the majority of survey respondents,
the ability to rapidly deliver innovative digital experiences is becoming a
critical factor in their ability to compete,” said Eric Newcomer, WSO2 chief
technology officer. “Cloud native benefits, such as scale, resilience and
agility, are integral to the experience, but not easy to achieve. Automating
deployment is also essential but adds a complexity of its own. Developers,
especially those with these skills, are in short supply, and need better tools
to compete and succeed.”
About
the Survey
The survey for the Reprogramming the Enterprise report was conducted
by LEWIS Research on behalf of WSO2. The survey of 500 IT professionals
included IT decision-makers and IT architects at organizations in the United
States with 250 or more employees.
About
WSO2
Founded
in 2005, WSO2 enables thousands of enterprises, including hundreds
of the world’s largest corporations, top universities, and governments, to
drive their digital transformation journeys—executing more than 18 trillion
transactions and managing more than 500 million identities annually. Using WSO2
for API management, integration, and customer identity and access management
(CIAM), these organizations are harnessing the full power of their APIs to
securely deliver their digital services and applications. Our open-source, API-first approach to software
that runs on-premises and in the cloud helps developers and architects to be
more productive and rapidly compose digital products to meet demand while
remaining free from vendor lock-in. WSO2 has over 900 employees worldwide with offices
in Australia, Brazil, Germany, India, Sri Lanka, the UAE, the UK, and the US.
Visit https://wso2.com to learn more.
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