ICTA to use design thinking to increase usage of the LGN 2.0 within public sector

technical-traning

Mar 11, 2020 9LBO) – Citra Social Innovation Lab, facilitated a design thinking workshop on recommendations to increase usage of the Lanka Government Network 2.0 (LGN 2.0) within the public sector.

The LGN 2.0, provided by the Information and Communication Technology Agency (ICTA), is a secure, private network that aims to connect all government organizations of Sri Lanka in a cost-effective and secure manner.

The network has over 800 current connections across the island and ICTA is working to significantly increase the organizations connected to the network. As Sri Lanka’s first social innovation lab, Citra provided its expertise to the process by facilitating a design thinking workshop organized by ICTA, on unpacking the current usage of the LGN 2.0.

The workshop highlighted key areas for interventions and designed recommendations as a first step towards increasing usage. Relevant stakeholders including government organizations currently using the network and those that had opted to use separate networks were consulted by ICTA in the design thinking process.

Speaking on the added value of conducting design thinking sessions, Mr. Waruna Sri Dhanapala, Additional Secretary (Development), Digital Infrastructure and Information Technology Division of the Ministry of Defence, stated “The LGN 2.0 is an enhanced connectivity solution and usage of this network should be increased. Before moving forward however it was necessary to identify and address any prevailing gaps in current usage of the network.

Citra Lab assisted in the first step of this process through a collaborative design thinking workshop which unpacked and identified current issues and the best approaches in addressing them.” Citra Lab provides future-proof solutions to development challenges through a holistic approach.

The team features a wide range of expertise from data science, development economics, sociology, tech for development, digital design and more. Together, the Citra team uses foresight and innovation tools to strengthen institutions, build capacity and re-engineer processes.