Tag: Opinion: Putting customer needs first

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Opinion: Putting customer needs first, shifting focus from flashy tech in BFSI

By Janaka Ediriweera In 2018, Nicky Morgan MP, the head of the powerful Treasury Committee (in the UK), demanded answers from the chief executives of Royal Bank of Scotland and Barclays, as millions of banking customers were locked out of their accounts, unable to access their own money or pay bills on time. She remarked, […]