Virtusa to automate SLT backend services & revamp service offerings to customers


L-R: Janaka Abeysinghe, Chief Enterprise Officer – SLT, Prabhath Ambegoda, Chief Corporate & Digital Officer – SLT, Sumudu Gunawardhana, Vice President Client Services – Virtusa, Kiththi Perera, Chief Executive Officer – SLT, M.I. Deen, Deputy Chief Enterprise Officer – SLT

Sri Lanka Telecom (SLT), the national ICT and digital solutions provider entered into a landmark agreement with Virtusa Private Limited, a global provider of digital strategy, digital engineering, and IT outsourcing services, heralding a radical transformation in customer experience for SLT’s valued customers in the coming weeks and months. The signing of this memorandum of understanding (MoU) marks yet another critical milestone in realizing SLT’s digital transformation. Through this MOU company seeks to provide superior, world-class digital services to the public, radically transforming people’s lifestyles for the better, through digitalization and the effective use of ICTs.

Under the MoU, SLT and Virtusa will work together on various digital initiatives that will transform customer experience and revamp service offerings whilst also optimizing costs for the company, improving efficiencies, and automating backend services. The digital initiatives that are expected to bring about these enhancements focus on improvements to SLT Self Care App, web portal, omnichannel access by customers as well as enhancements to the SLT Contact Centre that will support the company to serve its customers on a totally different level altogether in the near future.

The signing of this MoU comes in the wake of the company expediting its digital transformation journey in the recent past to deliver superior digital experiences to customers that will support the company to achieve its vision of becoming the country’s preferred digital lifestyle partner by the year 2022. This is in line with the digital transformation of Sri Lanka, that is set to transform the island to be the Digital Hub of South Asia by 2025.

Giving his views on the partnership, Mr. Kiththi Perera, Chief Executive Officer of SLT gave his comments saying, “With SLT’s Vision 2022, we are geared and ready to lead the nation of Sri Lanka into a new digital era, that will totally transform lives for the better. In our goal towards bringing about a digitally transformed nation, we continue to partner with key organizations that possess the expertise that we can leverage on. All of these establishments will have a significant impact on Sri Lanka’s economy and help our nation achieve great strides in its journey of becoming the digital hub in the region and bring about long term sustainable growth for Sri Lanka’s ICT industry. At the end of the day, it is our customers who will reap the benefits of the digital lifestyles provided by SLT, through innovative, high quality services and experiences. We strongly believe that this partnership will accelerate the digital journey of our company as well as our country and we look forward to working together with their experts in the coming months.”

Mr. Sumudu Gunawardhana, Vice President Client Services of Virtusa also gave his comments, saying, “We are excited to enter into this partnership with SLT, the leading ICT and digital solutions provider in the country with a global footprint, who share our vision of transforming lives through effective use of technology and digitalization. Leveraging our strong digital engineering expertise, we deliver transformational solutions that focus not only on the short-term benefits, but also on the future and ensure that the outcomes will create a better future for our partners as well as their customers. We appreciate the trust that SLT has placed on us to support their digital transformation. We remain confident of our ability to add value to SLT and accelerate their digital transformation journey, which will bring about tangible benefits for SLT’s customers as well as all citizens of Sri Lanka.”

The MoU between the two companies was signed recently at Sri Lanka Telecom premises by authorized signatories: Mr. Kiththi Perera, Chief Executive Officer of SLT and Mr.
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Sumudu Gunawardhana, Vice President Client Services of Virtusa.

(Media Release)

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