Sri Lanka’s undisputed leader in the energy sector, Litro Gas Lanka Ltd and Litro Gas Terminal Lanka (Pvt) Ltd rendered an exceptional level of service to its customers across Sri Lanka during the COVID-19 induced lockdown.
Going over and beyond the normal call of duty, Litro Gas rose admirably to a challenging task of providing a seamless service delivery to Sri Lankan households; an efficient LPG domestic gas supply irrespective of curfews imposed and other lockdown measures, was thus maintained by Litro Gas throughout the period.
While maintaining a consistent level of service to its over 4 million households during the lockdown, Litro Gas ensured that its own safety protocols that meet global standards in safety and hygiene were also in place.
In recognition of its outstanding safety levels, Litro Gas has been awarded the SLS 1672 : 2020 certification by the Sri Lanka Standards Institution (SLSI) which is given for being compliant with the SLS COVID-19 safety management systems requirements for organizations.
“This is indeed a milestone for us as the only state owned institution to be awarded such esteemed standards by SLSI,” says Mr. Anil Koswatte, Chairman & CEO, Litro Gas Lanka Ltd & Litro Gas Terminal Lanka (Pvt) Limited, “This not only reinforces our safety standards but also endorses the highest levels of quality that we maintain in our safety methodologies.”
Litro Gas remains firmly committed to global standards and safety procedures that are considered mandatory for the energy sector. From its state-of-the-art storage facility at Kerawalapitiya and its Hambantota Terminal to its network of 36 distributors, 1,500 home delivery hubs and 10,000 point of sale locations, Litro Gas manages a strongly customer centric operation that is based on the highest safety protocols.
“The measures undertaken by the organization during the COVID-19 pandemic as safety criteria were on par with the World Health Organization (WHO) accredited systems of safety. Litro Gas has always considered safety to be a key priority for all aspects of the Company’s operations.”
“The benefit of observing SLS mandated COVID-19 safety protocols is an advantage for the customers who can be assured of the safety standards we observe.”
Litro Gas has a firm foothold on the Sri Lankan energy sector as a key player in terms of market share and revenue generated. With over Rs 45 billion in revenue, Litro Gas is cited as a role model of a vibrant Public-Private Partnership that places it in a unique slot among state owned institutions.
“The COVID-19 pandemic was not just a challenge to meet our customer needs in real time but also one that tested our strength to overcome the hurdles such an unexpected outcome brings. It rallied our strong team together, enabling each one to optimize performance and deliver the level of service customers expected from us – for us, it was not just an obligation but a national endeavor that brought us closer to our customers.”
In order to permit consistent deliveries during the COVID-19 pandemic, Litro Gas introduced a hotline (1311) for consumers to find the closest Litro Gas dealer who could deliver even during curfew hours. Going one step further, Litro Gas has also launched a home delivery mobile app that ensures a swift and convenient delivery to the customers’ doorstep, enabled through a widespread network of dealers throughout the country. Emerging from the pandemic into the post-COVID-19 era which still calls for vigilance and health guidelines to be adhered to, Litro Gas believes that the SLSI standards being awarded for COVID-19 compliance safety systems reiterates its strong commitment to global safety and health standards.