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WSO2 Expands Presence in India to Strengthen Service & Support for Customers Worldwide

WSO2 Inc., a leading independent software vendor specializing in open-source API management, integration, and identity and access management (IAM) products and internal developer platform technologies, is expanding its presence in India and has opened a new office in Bengaluru. Operating in India as ‘WSO2 India (Private) Ltd.’, the expansion is part of the company’s strategic plans to complement the organization’s teams based in Sri Lanka, Brazil, USA, UK, and the UAE to enhance service and support capabilities for its global customer base. Alok Bardiya, Senior Vice President - Head of Corporate Development, will be heading the India operations, and would be responsible for driving its growth trajectory in the coming years.

Serving as a central hub, the India office will facilitate collaboration and synergy among WSO2’s teams. By promoting cross-functional cooperation, sharing knowledge, and exchanging best practices, the company aims to harness the collective expertise of its diverse workforce, driving ongoing improvement and providing enhanced value to its customers. A local presence in India will aim to strengthen its partnerships with Tech Mahindra and LTI Mindtree, enhancing collaborative efforts to broaden WSO2’s customer base in India as well as the Asia Pacific region.

Sharing his perspective on the company’s expansion plans, Ruwan Linton, senior vice president and chief customer officer, WSO2, said, “India is an important market for us from a global perspective. To deliver better service and support, we are strategically moving a segment of our team to India, enabling us to strengthen our global presence and better serve our growing customer base. A significant portion of our existing customers operate from various parts of India and the presence of a local team will help us provide improved customer service.”

“This expansion aligns with our broader goals and strategies, allowing us to meet customer expectations and drive success for our clients and our company,” said Alok Bardiya - senior vice president and head of corporate development, WSO2. “Our presence in India brings an exciting opportunity to engage with local talent and create meaningful employment opportunities. To nurture talent and foster growth within the communities we operate in, we will be looking at expanding our employee base in India by the end of this year.”

WSO2’s India office will foster engagement with local communities and businesses in addition to enabling cross-functional collaboration and knowledge sharing. Through

partnerships with educational institutions and organizations, WSO2 aims to contribute to knowledge sharing, innovation, and skill development in areas related to its technology stack.

“Niche partnerships focused primarily on integration combined with identity and access management is enterprises' need of the hour today. We look forward to a long-term future with WSO2, and their expansion in India will help us strengthen our partnership further,” said Dinesh Kumar S, head - enterprise digital solutions at Tech Mahindra. Tech Mahindra was awarded WSO2’s Partner of the Year - 2023.

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