The results showed that 89 percent of responding travellers preferred e-tickets to paper tickets and more than half had experienced internet check-in.
More than half of those surveyed said yes when asked if they wanted more self-service options.
"The self-service revolution is underway," Giovanni Bisignani, Director General and CEO of IATA, was quoted as saying in a statement.
"It's a win:win situation. Consumers demand the empowerment of new technology and the efficiencies it creates are critical for an industry that needs to reduce costs."
Online booking was the self-service feature travellers said they plan to use most often in future, followed by online reservation changes and online check-in.
Other preferred options include e-mail notification servi