Life insurance provider Ceylinco Life has equipped its field agents with mobile access to its databases, to speed up their liaising with clients. Life insurance provider Ceylinco Life has equipped its field agents with mobile access to its databases, to speed up their liaising with clients. The Rs. 25 million project has equipped some 140 agents with the latest IBM laptops, secure access to the company’s Intranet and e-mail and Internet connections.
The firm in a statement on Monday said one of the critical benefits of being ‘laptop enabled’ is the ability to generate their own insurance quotations, dramatically speeding up response time to potential customers.
Ceylinco Life’s Chief Executive R. Renganathan in the statement said the provision of laptops to the sales force was the latest in a series of initiatives by Ceylinco Life to promote efficiency, professionalism and customer service.
“With the new laptops, our sales force will have access to all statistics pertaining to sales as well as to information on active and lapsed policies, complaints and other communications from customers.”
The insurer says mobile connectivity w