Outsource Work

Mar 08, 2011 (LBO) – Sri Lanka’s Dialog Axiata, the island’s largest mobile operator, said it plans to set up an Information Technology (IT)-enabled services venture and was looking for an international partner for business process outsourcing work. Dialog Axiata chief Hans Wijayasuriya said last month that new investments of 150 million US dollars will partly go strengthen its broadband and fiber optics network coverage. A stock exchange filing said the new business will be done by the firm’s business process outsourcing (BPO) subsidiary, Dialog Business Services (DBS).

DBS on Monday signed a deal with the Board of Investment, the investment promotion agency, to set up and operate an IT-enabled services venture serving domestic and global markets.

“The operations of DBS will be seeded through the transfer of the contact centre operations of Dialog Axiata to DBS (which is to be) fully operational by April 01,” the statement said.

The contact centre operations of Dialog Axiata is the first Sri Lankan contact centre to get International BPO industry standard Customer Operations Performance Center 2000 certification, it added.

“Dialog Axiata will actively pursue potential catalysts of growth and competiveness in the ITES sphere inc